It may happen that you want to return an order, perhaps because the product does not fit or for some other reason. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason.
Cooling-off period / return
After cancellation, you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for the return from your home to the online store are at your own expense. These costs vary per package, please consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, you can contact us via email@example.com or the contact form. We will then refund the due order amount within 14 days after registration of your return, provided that the product has already been received by us in good order.
If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass on this depreciation of the product to you. Therefore, handle the product with care and make sure it is well packaged for a return.
Would you like to exchange your product? That's no problem at all. You can contact us via firstname.lastname@example.org or the contact form. However, you are responsible for the return shipping costs of the product.
I provided the wrong delivery address!
Did you accidentally provide the wrong delivery address? Please contact us as soon as possible. We will try to modify the order for you.