We care about our products and always try our best to deliver them to you in top condition. However, it can happen that an order is damaged during transport or that something else happens that entitles you to warranty. According to the law, you are required to report any defects to us within two months of discovering them. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
It can always happen that something doesn't go according to plan. We recommend that you first make your complaints known to us by emailing firstname.lastname@example.org or using the contact form. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/consument/geschil/. Since February 15, 2016, consumers in the EU can also submit complaints through the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been addressed elsewhere, you are free to submit your complaint through the platform of the European Union.